At Sara Mahomed Couture, our return and refund policy is valid for 30 days following your purchase. Unfortunately, if 30 days have elapsed since your acquisition, we cannot offer a refund or exchange.

Eligibility for a Return
To qualify for a return, the item must be unused and in the same pristine condition that you received it, including the original packaging.

A receipt or proof of purchase is required to complete your return.

Non-returnable Items
We cannot accept returns of:

Any item not in its original condition, is damaged or missing parts not due to our error
Any item returned more than 30 days after delivery

Refunds
Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund, first recheck your bank account, then contact your credit card company, as it may take time before your refund is officially posted. Next, contact your bank. If you have done all of this and still have not received your refund, please contact us at [email address].

Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
We replace items only if they are defective or damaged. For an exchange, email us at customercare@saramahomed.com and we will reply with the return address on the same.

Shipping Returns
Return your product to the provided address. You are responsible for your shipping costs, which are non-refundable. For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.

Need Help?
For any questions related to refunds and returns, please reach out to us at customercare@saramahomed.com.

Embrace the Sara Mahomed Couture experience with confidence, knowing we’re dedicated to ensuring your satisfaction with every piece in our collection.